I believe my near-decade long sentence as a call taking customer service assistant has come to an end, which is the biggest fucking relief ever.
I have been promoted to a Contact Manager (aka team leader) which means meetings, interviews, development, planning, coaching and support. Which is a big step up for me, but gee-whiz am I relieved to be out of call handling all the time, and this is proving to be a great change already (found out yesterday and already started a few things) that will grow my skills and give me a bit more a "work challenge" rather than how it's challenging to be yelled at for no reason.
It obviously means a pay rise and holiday buff (1 day extra...not world changing but the holiday was very generous anyway) so yeah....pretty/quite over the moon.