bluey Posted October 20, 2013 Author Posted October 20, 2013 The fact you take such pleasure in ruining an 11-year-old kid's day is utterly pathetic. Fair enough, it's your job not to serve him the game. But to actually get some kick out of ruining his day is rather illuminating. I often look after one of my friend's children and sometimes I have to put the boot of authority down. However I never get a kick out of it or feel happy at seeing a kid put in their place. ...what happened to everyone's sense of humour since i was last here..? ......i thought it'd be pretty clear from the maniacal laughter below that the statement was meant in jest.
MoogleViper Posted October 20, 2013 Posted October 20, 2013 ...what happened to everyone's sense of humour since i was last here..? ......i thought it'd be pretty clear from the maniacal laughter below that the statement was meant in jest. So you made a joke about ruining an 11 year old kid's day? You're a monster.
Rummy Posted October 20, 2013 Posted October 20, 2013 On the note of good customer service, I've just seen this...
ReZourceman Posted October 21, 2013 Posted October 21, 2013 Got the "Michael it's Michael" thing before I'd been at work an hour today. Three times in total today. Also, had a woman come on, she had been waiting three minutes. "Can I just say that you should get rid of that STUPID irritating message "your call will be answered next", when I'd been waiting for well over ten minutes anyway." As she just came on spouting those lies straight away, I didn't pander to her, and just advised her its to advise that the wait shouldn't be much longer and that she was waiting for three minutes, and she just ignored me. Stupid pewple.
bluey Posted October 23, 2013 Author Posted October 23, 2013 Got the "Michael it's Michael" thing before I'd been at work an hour today. Three times in total today. Also, had a woman come on, she had been waiting three minutes. "Can I just say that you should get rid of that STUPID irritating message "your call will be answered next", when I'd been waiting for well over ten minutes anyway." As she just came on spouting those lies straight away, I didn't pander to her, and just advised her its to advise that the wait shouldn't be much longer and that she was waiting for three minutes, and she just ignored me. Stupid pewple. ...michael it's michael...?? you mean when customers have the same name as you and they think it's the most interesting thing in the world? haha. i always tell them i hate my name - when they ask why i just say "i dunno...."rebecca"..."ruh-beh-kah" just... urgh..." and they usually STFU :3 i also LOVE telling customers what *actually* happened when they're complaining about something like waiting for 3 hours when you have it clearly logged that they were waiting for 2 minutes and 53 seconds... i'll sometimes joke with call-centre people about tacky hold music, but it's never the fault of the person you end up speaking to if some annoying automated message thanks you for your patience every 3 seconds in between that panpipe version of greensleeves.
Iun Posted October 24, 2013 Posted October 24, 2013 ...michael it's michael...??you mean when customers have the same name as you and they think it's the most interesting thing in the world? haha. i always tell them i hate my name - when they ask why i just say "i dunno...."rebecca"..."ruh-beh-kah" just... urgh..." and they usually STFU :3 i also LOVE telling customers what *actually* happened when they're complaining about something like waiting for 3 hours when you have it clearly logged that they were waiting for 2 minutes and 53 seconds... i'll sometimes joke with call-centre people about tacky hold music, but it's never the fault of the person you end up speaking to if some annoying automated message thanks you for your patience every 3 seconds in between that panpipe version of greensleeves. I don't know, I think Rebecca is a beautiful name. If I ever spawn (and it's looking increasingly unlikely) my daughter's name will be Rebecca Elizabeth Iunna Belladonna Jastallis Teleka Hockley. As to ruining an 11 Year-olds' day: It's the law, like it or lump it, it's the law. I'm not allowed to punch people hard in the kidneys because it's against the law and therefore I don't do it. I think it's a stupid law because some people would improve their lives and themselves if they received a good hard blow somewhere sensitive. Some kids are perfectly capable of understanding and viewing the violence objectively in GTA, however, they're not by law allowed to purchase it - nor are you allow to sell it if you suspect it will be given to a minor.
bluey Posted October 24, 2013 Author Posted October 24, 2013 @Iun I like my name, I just like messing with people even more BECAUSE I'M A MONSTER
ReZourceman Posted October 24, 2013 Posted October 24, 2013 You can also hold down CTRL and click. #Lols. ---------------- Had a fucking DICK today. 18 months ago, we absorbed another company - they offered accounts with no fees, and with very low commission. Typically speaking in this industry, its one or the other (or high both), so of course, their business plan was shit and they very quickly went under - government chose us to absorb the companie's customers. Today, I had a guy on the phone. Has used his account extensively, was informed of the charges on three separate occasions, looked at his transactions online multiple times, even most recently doing a large transaction with us. Today he decides that he does not like our charges, and that we aren't free, - 18 months after being with us. He was like "Well I think its bad that you charge." and I was like "Well, we have to charge, because we are a business. The previous provider didn't charge and now they don't exist." and etc. It was just pathetic. The thing is - we are cheap! Very good value. Crazy customers.
Jamba Posted October 24, 2013 Posted October 24, 2013 You can also hold down CTRL and click. #Lols. ---------------- Had a fucking DICK today. 18 months ago, we absorbed another company - they offered accounts with no fees, and with very low commission. Typically speaking in this industry, its one or the other (or high both), so of course, their business plan was shit and they very quickly went under - government chose us to absorb the companie's customers. Today, I had a guy on the phone. Has used his account extensively, was informed of the charges on three separate occasions, looked at his transactions online multiple times, even most recently doing a large transaction with us. Today he decides that he does not like our charges, and that we aren't free, - 18 months after being with us. He was like "Well I think its bad that you charge." and I was like "Well, we have to charge, because we are a business. The previous provider didn't charge and now they don't exist." and etc. It was just pathetic. The thing is - we are cheap! Very good value. Crazy customers. I had something similar. Had a return from a customer the other day saying that reset button on their unit wasn't working only to have it arrive at work and find that it had been destroyed by one of their "engineer" with a screwdriver. They then claimed that the reset wasn't working and that's WHY they had a go at it with a screwdriver. I had to point our that this really didn't make any difference....
bluey Posted October 25, 2013 Author Posted October 25, 2013 amazing... Stress About The DressBRIDAL STORE | TAYLORSVILLE, UT, USA | BAD BEHAVIOR, FAMILY & KIDS (I’m an overweight woman, who has always struggled with weight due to a non-functioning thyroid. I struggle to find a store that caters to larger brides until I find this one, so I go to see what they have. There’s a large woman (probably about 5’5 and 350-380 pounds) on the stage in the center of the room having a fitting done. I’m browsing the catalogs when I hear an exchange between a daughter and her mother and the manager. The daughter is a thin girl who appears spoiled with how she talks. The daughter is staring at the larger woman on the stage, and leans in to her mother.) Daughter: “I can’t believe someone like her is actually getting married!” Mother: “I didn’t think whales mated for life!” (The bride-to-be has clearly heard the comments, and is looking devastated. She takes a step away from the manager who is doing the fitting, but the manager stops her and walks up to the mother and daughter.) Manager: “I can’t believe you think you’re going to get a dress from my store.” Daughter: “Well, joke’s on you then, because I’m actually here to pick it up! Besides, I’ve already paid.” Manager: “Oh, you’re picking up your order? What’s the name?” Mother: “It’s [Name].” Manager: “Alright…” (The manager goes behind the counter, taps some things on the register, and then hands a receipt.) Manager: “I need you to sign this.” Mother: “What’s this?” (The mother signs anyway.) Manager: “That’s you signing that you have accepted a full refund for your purchase. You can find another store to get your dresses at. I just cancelled your order and am refusing you service. Now leave before I call the police.” Daughter: “YOU CAN’T DO THIS! MY WEDDING IS IN NEXT WEEK! HOW DARE YOU!” (The daughter starts throwing things around.) Mother: “We had those dresses custom made! How could you cancel her order! Look at her!” Manager: “I cancelled the order because I am not going to let any bride feel like she’s not worthy of marriage just because of her size. Clearly you both feel that you are better than others, and I have no place for clients that are, frankly, a**-holes. I’m calling the police, and since I still have your card information, I’m going to charge you for whatever damages your daughter causes.” (The manager picks up the phone. The mother grabs her daughter and they rush out of the door. I ended up buying my dress from them, and it was BEAUTIFUL! Turns out the manager has a daughter who has a severe thyroid disease and has struggled with weight as well!)
Jimbob Posted November 2, 2013 Posted November 2, 2013 Slightly bumping the topic, but here's some examples on my end. Shortened down, but you'll get the jist. "Good afternoon, you are through to James. How can i help" "Hello, i need a new boiler" "Ok, this is Tax Credits and we don't do boilers". "I was told by British Gas that you do" By now, i'm trying not to laugh "So to clarify sir, you were told by British Gas who specialise in Boilers and Gas to call Tax Credits for a Boiler" "Yes" "I'll let you think about that, thanks for your call"
ReZourceman Posted November 3, 2013 Posted November 3, 2013 We had a hilarious one on Friday. "What time do you start serving breakfast" - we're stockbrokers.
Beast Posted November 4, 2013 Posted November 4, 2013 I had one of the most random customers ever come in. She was about 30. So imagine this: I work in a shoe shop and opposite it is a huge Tesco and in the middle is a walkway that has stalls selling and advertising all sorts of crap so basically: ------------- ----------------------- --------------- TESCO WALKWAY SHOE SHOP So a woman comes in. "You alright, m'dear? Just this please!" and places a bottle of milk on the till. "Erm, we're a shoe shop" "No, you're Tesco!" "Nah, we're a shoe shop" "You don't know where you work" "I do and it's a shoe shop, Tesco is opposite us" "But...isn't this a till?" "Yeah but this till is for this shop, we're not connected with Tesco. You've just walked right past Tesco's tills to get to this till" "Can't you scan it anyway and let me pay for it?" "I'm sorry, I can't. It's not our milk, we can only scan shoes" "Okay" *leaves shop, forgets her milk and never comes back for it*
EEVILMURRAY Posted November 4, 2013 Posted November 4, 2013 (edited) The fact you take such pleasure in ruining an 11-year-old kid's day is utterly pathetic. Fair enough, it's your job not to serve him the game. But to actually get some kick out of ruining his day is rather illuminating. I often look after one of my friend's children and sometimes I have to put the boot of authority down. However I never get a kick out of it or feel happy at seeing a kid put in their place. I don't think it's that bad personally. It's the same sense of satisfaction when you have to refuse a sale of alcohol/tobacco to someone who you know isn't old enough and they know full well they're not allowed it. Just because it's a video game it shouldn't make any difference. To an extreme comparison it's almost like taking comfort that someone who has broken the law gets punished. I don't think it's wrong to find enjoyment that someone is going to prison for something they know is wrong and tried to get away with it. One time I had a group of students try and be sneaky with buying alcohol, they came in a group. The first one had a shitload of cranberry juice and other mixers and it was clear that she wasn't buying all of that to maintain regularity. So I do what I always do in these situations and ID everyone straight away and get it all sorted beforehand. Naturally she didn't have ID and swore she wasn't going to drink any of the many bottles of spirits her friends were purchasing. When confronted with the fact that she was buying all these mixers she went silent and I told them all that if she didn't have ID that I would refuse the sale as they would be buying alcohol and providing it to someone who hadn't proven their age. Which I am obliged to do. The alcohol purchasers went to 'put them back' but less than five minutes later they had the same bottles and went to the checkout directly opposite me. I went over to the other checkout and told them they weren't having any of it. They tried to trick the system, fucked up and got called on it. There's no way I wasn't going to feel satisfied after that. Edited November 4, 2013 by EEVILMURRAY
Charlie Posted November 4, 2013 Posted November 4, 2013 I don't think it's that bad personally. It's the same sense of satisfaction when you have to refuse a sale of alcohol/tobacco to someone who you know isn't old enough and they know full well they're not allowed it. Just because it's a video game it shouldn't make any difference. To an extreme comparison it's almost like taking comfort that someone who has broken the law gets punished. I don't think it's wrong to find enjoyment that someone is going to prison for something they know is wrong and tried to get away with it. One time I had a group of students try and be sneaky with buying alcohol, they came in a group. The first one had a shitload of cranberry juice and other mixers and it was clear that she wasn't buying all of that to maintain regularity. So I do what I always do in these situations and ID everyone straight away and get it all sorted beforehand. Naturally she didn't have ID and swore she wasn't going to drink any of the many bottles of spirits her friends were purchasing. When confronted with the fact that she was buying all these mixers she went silent and I told them all that if she didn't have ID that I would refuse the sale as they would be buying alcohol and providing it to someone who hadn't proven their age. Which I am obliged to do. The alcohol purchasers went to 'put them back' but less than five minutes later they had the same bottles and went to the checkout directly opposite me. I went over to the other checkout and told them they weren't having any of it. They tried to trick the system, fucked up and got called on it. There's no way I wasn't going to feel satisfied after that. On the flip side of this. My friend and I went into a supermarket about 6 months ago, picked up our booze and went to the till. Asked for ID, no bother, we brought out our driving licenses and showed them. My UK one was fine, his American one, according to the store manager, was a fake because it didn't have the 'Pass' symbol on it. I showed her that my ID doesn't have a Pass symbol and she said that the hologram was the symbol. Utter BS, we didn't get served because this person was completely wrong. I complained to head office over Twitter and email and got a reply saying that the store would receive training on IDs. I should hope this actually happened. Ridiculous.
bob Posted November 4, 2013 Posted November 4, 2013 A bouncer once asked his supervisor if my drivers license was ok because it had 'fake' writing along the top. It was Welsh.
EEVILMURRAY Posted November 4, 2013 Posted November 4, 2013 On the flip side of this. My friend and I went into a supermarket about 6 months ago, picked up our booze and went to the till. Asked for ID, no bother, we brought out our driving licenses and showed them. My UK one was fine, his American one, according to the store manager, was a fake because it didn't have the 'Pass' symbol on it. I showed her that my ID doesn't have a Pass symbol and she said that the hologram was the symbol. Utter BS, we didn't get served because this person was completely wrong. I complained to head office over Twitter and email and got a reply saying that the store would receive training on IDs. I should hope this actually happened. Ridiculous. This is a really weird gray area where discretion can come into place. At Tesco we're only allowed to accept "valid" ID, which normally extends to a passport, valid drivers license and ID with a PASS logo on it. But we've accepted so many different kinds of ID (mainly due to the amount of foreign students we have here), even a passport which was out of date (discretion here, yes it shows that the person is old enough but it's out of date = not a valid form of ID = shouldn't really be accepted)
bob Posted November 4, 2013 Posted November 4, 2013 Why would it being out of date matter? As Dara O'Braian says 'It's still me!'
EEVILMURRAY Posted November 4, 2013 Posted November 4, 2013 Why would it being out of date matter? As Dara O'Braian says 'It's still me!' Because it needs renewing as it has expired. It's like membership to any club/whatever, if you have an out of date card it won't be accepted. The same applies to national ID. Would you expect your bank card to work after the expiry date? Of course not.
Charlie Posted November 4, 2013 Posted November 4, 2013 Because it needs renewing as it has expired. It's like membership to any club/whatever, if you have an out of date card it won't be accepted. The same applies to national ID. Would you expect your bank card to work after the expiry date? Of course not. That's different though, your ID is you and always is you. Nothing can change that. Unless you appearance has changed dramatically since you got it then it should still be valid.
EEVILMURRAY Posted November 4, 2013 Posted November 4, 2013 How many times does a passport need renewing?
bob Posted November 4, 2013 Posted November 4, 2013 Yeah obviously it wouldn't work as a passport, but what I (and Dara) meant was that it still functions as an age identification. If you were old enough when it expired, then you're old enough now (unless you are Benjamin Button obvs).
Mr-Paul Posted November 4, 2013 Posted November 4, 2013 I've had someone show me an old (expired) passport with a photo of them as an 8 year old. I'm sorry, but even if the name matches other things like their debit card, an old passport can't be taken as ID, it has to be current - otherwise you could pass old ones on to people who look vaguely similar to you and then they can just claim it's an old photo.
Rummy Posted November 4, 2013 Posted November 4, 2013 I've had someone show me an old (expired) passport with a photo of them as an 8 year old. I'm sorry, but even if the name matches other things like their debit card, an old passport can't be taken as ID, it has to be current - otherwise you could pass old ones on to people who look vaguely similar to you and then they can just claim it's an old photo. When I was getting the address on my license changed I took my old passport to save losing the new one; I was probably about 11 or so in it? Nobody questioned it(don't think anyone really ID'd me either) but I did think how amusing it was at the time that I could use it. Apparently I looked quite a terrorist in it anyway, so maybe that helped. What's more annoying is the store policy of 'ID everyone' now - once got refused Grenadine(for cocktails, no alcohol content) because I was with someone who didn't have ID even though he's a few months older than me AND the fact it wasn't even alcoholic. Such facepalm.
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