flameboy Posted March 18, 2014 Posted March 18, 2014 (edited) Dark Souls II players using the DualShock 4 on PS3 have reported that they've accidentally purchased content on the PS4's PSN Store, and Sony is refusing to offer a refund. It's been known for a few months now that the PlayStation 4's DualShock 4 can be used for some games on the PS3. However, what you're about to read might make you rethink doing that in the future. According to forum posters on the RLLMUK forums, some users are reporting that playing Dark Souls II using the DualShock 4 on the PS3 has resulted in them accidentally purchasing items off the PS4's PSN Store. If that wasn't bad enough, Sony is said to be refusing to issue refunds. Here's forum user Timmo posting what happened to him: Ok, most of you will find this funny (I know I would), I'm fuming. Playing Dark Souls 2 on the PS3 with my PS4 controller, I leave my PS4 on as it's downloading updates. Turns out the controller can control both at the same time. So my inputs on Dark Souls buy me FIFA on PS4 (a game I already own) and British Cop skin pack (I don't even know what this is). Get an email on my tablet telling me so. Ring psn and straight away the guy is just saying "terms of use", "no refunds" etc. £56.68. Ask to speak to his superior and they won't come on the phone. He then tells me support staff have said it's not possible to control two devices at once. He doesn't seem to believe me. Half of me wants to trade this in for an Xbox with Titanfall right now. Another user by the name of LongHairStu, also shares his tale, and yes, he was also playing Dark Souls II. Yeah, hi. *Raises hand* Me too. Kind of. I had two Dark Souls sessions - at midnight, when the PS4 pad seemed to work fine, and at lunchtime, when I couldn't get it to work. Can't remember why, but it must have been disconnected when I turned the PS3 on, as fixing it took switching everything off, plugging it in (changing USB port at the time), and restarting. Then it worked. When I saw the standby light on the PS4 later on, I figured I'd just turned it on. I was mortified when I saw Battlefield there, and then I noticed that I'd watched a film as well. I guess it must have been in that time that the PS4 pad wasn't properly connected to the PS3 that it happened. Notwithstanding the distance selling point, I appreciate that I might not have a leg to stand on, but I'll be looking to ask anyway - I can't easily weather a £68 loss. Hell, I have zero interest in Battlefield 4 (hey, if only there was some way of selling on digital content...), if it had been Assassin's Creed 4, or Need for Speed at the same price, or Strider/Trine 2 for £15 or so, I probably could have taken it on the chin. So, yeah, fuming is a word I can get on board with. Guess I'll email Sony, but I'll be leaving my dignity at the door. Really taken the shine off what was an otherwise great day. My birthday, as it happens. And do keep laughing - I've laughed at it now and then, it doesn't really pay to get too snarled up over it. We've reached out to Sony for a statement regarding its refund policy and what they have to say on the matter. If and when the company responds, we'll update the post accordingly. As someone who honestly didn't know that you can control both consoles at the same time using one controller, I'm glad I heard of this before using the DualShock 4 on my PS3. Or is this something that's exclusive to Dark Souls II since we haven't heard of this happening before? So, for those planning on using a DS4 on their PS3, make sure your PS4 is turned off first just to be safe. Either that, or unlink your credit card to your PSN account since there are all sorts of trouble that can stem from it. In your opinion, should Sony offer a refund for the accidental purchases? Or are the users to blame since Sony hasn't officially endorsed using the DS4 on the PS3 (at least from what I remember) and it's their duty to make sure their PS4s are turned off? So....I actually know this LonghairedStu in real life and he has taken some stick on facebook for being dumb. I'm not sure where I stand on this... One of the reasons I've never used my PS3 controller with my PC or Ouya is because I knew I would have to either: A Unsync it from PS3 and resync when I want to use it B Unplug PS3 so it doesn't switch on. Now am I in the minority for being someone who thought about this or should Sony be doing more to make people realise this could potentially happen? This guy on facebook clearly thinks people are morons: The point is, it's the user's fault for running two devices both hooked to one controller! Sony cannot predict every possible stupid mistake a person can make. People should start thinking about consequences to their actions, instead of jumping to the blame game every time they screw up. The other thing out of this is I didn't realise something could be synced with two devices at once. Every time I've taken my Xbox 1 controller round to @Nintenchris ' house I've had to resync it and then sync it back to mine when I got home, a pain in the arse sure but seems a pretty good reason not to trust Bluetooth right now! (I do mean this is jest, I don't actually have a beef with Bluetooth) EDIT: Also more fun whose gonna stream and try and play two completely different games at the same time and finish them both :P Edited March 18, 2014 by flameboy
Debug Mode Posted March 18, 2014 Posted March 18, 2014 Holy fuck, that's actually kind of hilarious but Sony should definitely get around to addressing the issue ASAP. No one in their right might would expect a controller used for one game to simultaneously interact with another console. Sony, just put your hands up quickly, patch the issue, refund the minority before a hoard of claims come filing in. The quoted guy sounds like your run of the mill fan boy, it's so disappointing that these kind of people exist in video gaming.
Daft Posted March 18, 2014 Posted March 18, 2014 Its funny, unfortunate and Sony should probably give him a refund. Because there should be a refund policy as it is. Why can't we return unplayed digital copies? But it was also kind of his fault.
Agent Gibbs Posted March 18, 2014 Posted March 18, 2014 its a really dumb situation and i understand both sides of this, and i don't know if its something i'd have relaised at the time, with hindsight it seems quite obvious that as it doesn't correctly sync to a ps3 and just goes via dinput over USB that its likely wirelessly still linked to a ps4...but i don't know if i'd have logically thought that at the time but since i use either a logitech or WiiU pro pad on my PS3, it probably won't ever be an issue for me Sony should as good will refund it, it would be nice if as part of this they patched the PS3 to recognise the PS4 pad better so it desyncs it from the PS4
RedShell Posted March 18, 2014 Posted March 18, 2014 Dark Souls II: Prepare to Buy. Stuff you don't want.
Mr_Master_X2 Posted March 18, 2014 Posted March 18, 2014 LOL This is clearly not Sony's fault. Doesn't the wireless dual shock connect by wireless? In that case, if you left both machines on, then of course it's going to be connected to both at the same time. D'OH!! Though... ...why would you leave both machines on at the same time wasting power?
Jimbob Posted March 18, 2014 Posted March 18, 2014 It's kind of funny, the person in question left both consoles on. Problem could have been prevented if the PS4 was turned off. Sony should refund the costs as the controller was not properly sync'd to the PS3 at the time. And yes, i do use my X360 controller on my PC. But i use a wired one over wireless.
Cube Posted March 18, 2014 Posted March 18, 2014 Does Sony say that the DS4 is compatible with the PS3?
Sheikah Posted March 18, 2014 Posted March 18, 2014 I'm just not sure how it could be proven, in terms of them getting their money back, other than there being some sort of check that the digital game had never been launched (and I don't even know if that's possible to check).
flameboy Posted March 18, 2014 Author Posted March 18, 2014 LOL This is clearly not Sony's fault. Doesn't the wireless dual shock connect by wireless? In that case, if you left both machines on, then of course it's going to be connected to both at the same time. D'OH!! Though... ...why would you leave both machines on at the same time wasting power? It's kind of funny, the person in question left both consoles on. Problem could have been prevented if the PS4 was turned off. Sony should refund the costs as the controller was not properly sync'd to the PS3 at the time. And yes, i do use my X360 controller on my PC. But i use a wired one over wireless. Doesn't pressing the PS button turn on the PS4 like it does with PS3? So plug Dualshock 4 into PS3 press PS button to switch it on would also switch on PS4? Does Sony say that the DS4 is compatible with the PS3? Yes with selected games I think.
Debug Mode Posted March 18, 2014 Posted March 18, 2014 Doesn't pressing the PS button turn on the PS4 like it does with PS3? So plug Dualshock 4 into PS3 press PS button to switch it on would also switch on PS4? This is also what I'm under the assumption of. If this isn't the case, then I'm more inclined to think they aren't deserving of a refund.
flameboy Posted March 18, 2014 Author Posted March 18, 2014 (edited) This is also what I'm under the assumption of. If this isn't the case, then I'm more inclined to think they aren't deserving of a refund. Yes exactly....that is purely an accident anything else is completely dumb! That's where it comes back to my original point am I in the minority for thinking about this beforehand and it not being a reason to use Dual Shock 3 for anything else. The guy I know in this article is a pretty tech savvy guy or at least I thought he was now I'm not so sure. Edited March 18, 2014 by flameboy
EEVILMURRAY Posted March 21, 2014 Posted March 21, 2014 ...why would you leave both machines on at the same time wasting power? Lack of backwards compatability?
Mr_Master_X2 Posted March 21, 2014 Posted March 21, 2014 Lack of backwards compatability? That doesn't really answer anything.
Debug Mode Posted March 21, 2014 Posted March 21, 2014 That doesn't really answer anything. Actually, it does. If, as me and flameboy are assuming, the home button on the DS4 will turn on both consoles simultaneously, the only way to get around it is with the hard power switch on the console you don't intend to use, but the PS3 uses very little during standby mode so it's understandable if he keeps it on. After all, it's not like any one would actually expect both consoles to fully power up when you sync it to one console and power it up with the home button.
flameboy Posted March 22, 2014 Author Posted March 22, 2014 That doesn't really answer anything. Actually, it does. If, as me and flameboy are assuming, the home button on the DS4 will turn on both consoles simultaneously, the only way to get around it is with the hard power switch on the console you don't intend to use, but the PS3 uses very little during standby mode so it's understandable if he keeps it on. After all, it's not like any one would actually expect both consoles to fully power up when you sync it to one console and power it up with the home button. YES...We are completely on the same page.
Mr_Master_X2 Posted March 23, 2014 Posted March 23, 2014 Meh. I kina unplug things that aren't in use. Just asking for trouble if there's an electrical surge (and consoles needlessly in the way), plus low power usage or not, a trickle of power is still a trickle of power, and a trickle of power 24/7/365...
Cube Posted March 23, 2014 Posted March 23, 2014 and a trickle of power 24/7/365... ...costs around 17p a year?
Mr_Master_X2 Posted March 25, 2014 Posted March 25, 2014 ...costs around 17p a year? And if tens of millions do it?
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