dazzybee Posted April 25, 2011 Posted April 25, 2011 Typical. I've never used my PS3 for LoveFilm and tonight I thought I'd do it to abuse unlimited lovefilm while I have it. And then I find this out. Fuck me! My PS3 is a glorified Bluray and FIFA player. For a few months with lovefilm it could also be that... Then this happens....
MadDog Posted April 25, 2011 Posted April 25, 2011 Typical. I've never used my PS3 for LoveFilm and tonight I thought I'd do it to abuse unlimited lovefilm while I have it. And then I find this out. Fuck me! My PS3 is a glorified Bluray and FIFA player. For a few months with lovefilm it could also be that... Then this happens.... Buy some games then.
LegoMan1031 Posted April 25, 2011 Posted April 25, 2011 Kind of dumb given that Live also has had its fair share of down times and that their deal is a rip. Yeah XBL has had it's issues in the past with some slow down or the problem at xmas 2008, but nothing this bad as pretty much nothing is working at all online for half a week so far. Still silly that a company is trying to use this as a way to sell products!
Magnus Posted April 25, 2011 Posted April 25, 2011 I love the thought of people freaking out so much about PSN being down that they run out to trade in their PS3 for a 360 just so they can get their online fix.
The Lillster Posted April 26, 2011 Posted April 26, 2011 I love the thought of people freaking out so much about PSN being down that they run out to trade in their PS3 for a 360 just so they can get their online fix. Yeah, hardcore gamers are pathetic creatures.
flameboy Posted April 26, 2011 Posted April 26, 2011 Yeah its kinda dumb...I mean only thing I'm missing because of it thats vaguely annoying is Killzone 3 but got other things to keep me occupied so never gonna be annoyed about such things.
Cube Posted April 26, 2011 Posted April 26, 2011 Well, I'm in Wales at the moment with whopping speeds of 0.5Mbps, so it isn't that big an issue. Strangely, the download of PAIN that I started before PSN went down continued to download.
dwarf Posted April 26, 2011 Posted April 26, 2011 Cube, piss off. I counted the other day, it was taking 38 seconds for 1MB. Hush yo' mouth!
Burny Posted April 26, 2011 Posted April 26, 2011 We're not this upset. So, err.... What was Mr. Tretton saying about self respecting 20 somethings again? :p Not doing much multiplayer, the downtime of the PSN shouldn't be too much of a catastrophe. I had to realize though, that GT5 has the annoing-as-hell habit of asking you to log into PSN after every menu change. The game also thinks it's a good idea to show you a nice popup, asking kindly to upgrade to the newest version if you haven't done that, yet. In the middle of the race. >.<
Cube Posted April 26, 2011 Posted April 26, 2011 Cube, piss off. I counted the other day, it was taking 38 seconds for 1MB. Hush yo' mouth! That's quite fast for PSN when it's not having problems.
Happenstance Posted April 26, 2011 Posted April 26, 2011 New update: http://blog.eu.playstation.com/2011/04/26/psnqriocity-service-update/
flameboy Posted April 26, 2011 Posted April 26, 2011 (edited) Well, I'm in Wales at the moment with whopping speeds of 0.5Mbps, so it isn't that big an issue. Strangely, the download of PAIN that I started before PSN went down continued to download. YEah apparently somethings were still working for a while after it went down including the odd game update. http://blog.us.playstation.com/2011/04/26/update-on-playstation-network-and-qriocity/ Read the above. Quite a serious issue. Not clear how many are affected but in a nutshell while PSN was being attacked someone took advantage of the situation and took account details of users. Credit card information is likely not compromised but Sony are not ruling anything out. So when it goes up change your security answers and account password. jeez....means changing passwords for other stuff as well as have similar versions of such passwords. Well I'm glad they have come out and given us more to go on than they've had a security breach and to hang on and wait for them. Kinda puts me off using my card on the service ever again if I am honest. Choze I know you said its not likely but they've written "While there is no evidence that credit card data was taken at this time, we cannot rule out the possibility" For me this smacks of them not being entirely sure at all... Edited April 26, 2011 by flameboy
Cookyman Posted April 26, 2011 Posted April 26, 2011 Sony goes bankrupt due to lawsuits - internet explodes!
Jon Posted April 26, 2011 Posted April 26, 2011 Looks like it could be a fair while before it's back up and running.
Cookyman Posted April 26, 2011 Posted April 26, 2011 Looks like it could be a fair while before it's back up and running. Yup - check this out. Thank you for your patience while we work to resolve the current outage of PlayStation Network & Qriocity services. We are currently working to send a similar message to the one below via email to all of our registered account holders regarding a compromise of personal information as a result of an illegal intrusion on our systems. These malicious actions have also had an impact on your ability to enjoy the services provided by PlayStation Network and Qriocity including online gaming and online access to music, movies, sports and TV shows. We have a clear path to have PlayStation Network and Qriocity systems back online, and expect to restore some services within a week. We’re working day and night to ensure it is done as quickly as possible. We appreciate your patience and feedback
flameboy Posted April 26, 2011 Posted April 26, 2011 Looks like it could be a fair while before it's back up and running. yup....what store was it offering trade ins for 360's?! Seriously though I'm not bothered about the fact its down whilst they resolve issues just that the following problems exist: Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state/province, zip or postal code), country, email address, birthdate, PlayStation Network/Qriocity passwords and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. While there is no evidence that credit card data was taken at this time, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, to be on the safe side we are advising you that your credit card number (excluding security code) and expiration date may also have been obtained. fucks sake....
Cookyman Posted April 26, 2011 Posted April 26, 2011 Must check NeoGaf - bet they are going fucking nuts.
flameboy Posted April 26, 2011 Posted April 26, 2011 Must check NeoGaf - bet they are going fucking nuts. great minds think a like...I'm on there now!
Cookyman Posted April 26, 2011 Posted April 26, 2011 great minds think a like...I'm on there now! Here's some NeoGAF quality quotes. Step 1: Go through all your credit card statements.Step 2: Call your credit bureaus to have a fraud alert placed on your record. Step 3: Join in any class action lawsuits filed against Sony. FUCK WE ALL GONNA DIE!! but seriously fuck Mr hacker and fuck you too Sony. I knew no good would come from you kids and your online machines This kinda makes the "it's not a big deal, go outside and read a book" apologists look unbelievably douchey, no? Playstation Blog Europe has been updated too now. Thank you for your patience while we work to resolve the current outage of PlayStation Network & Qriocity services. We don’t have an exact date to share at this moment as to when we will have the services turned on, but are working day and night to ensure it is as quickly as possible. We are currently working to send the following message via email to all of our registered account holders regarding a compromise of personal information as a result of this malicious attack on our servers, so please look for this information via email as well. Please note that we are as upset as you are regarding this attack and are going to proceed aggressively to track down those that are responsible. Valued PlayStation Network/Qriocity Customer, We have discovered that between April 17 and April 19, 2011, certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network. In response to this intrusion, we have: 1) Temporarily turned off PlayStation Network and Qriocity services; 2) Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and 3) Quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information. We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable. Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state/province, zip or postal code), country, email address, birthdate, PlayStation Network/Qriocity passwords and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence that credit card data was taken at this time, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, to be on the safe side we are advising you that your credit card number (excluding security code) and expiration date may also have been obtained. For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security, tax identification or similar number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well. To protect against possible identity theft or other financial loss, we encourage you to remain vigilant to review your account statements and to monitor your credit or similar types of reports. We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority. Please check http://www.eu.playstation.com/psnoutage should you have any additional questions. Sincerely, Sony Network Entertainment and Sony Computer Entertainment Teams Sony Network Entertainment Europe Limited (formerly known as PlayStation Network Europe Limited) is a subsidiary of Sony Computer Entertainment Europe Limited the data controller for PlayStation Network/Qriocity personal data.
Dante Posted April 26, 2011 Posted April 26, 2011 Here's some NeoGAF quality quotes. Step 1: Go through all your credit card statements. Step 2: Call your credit bureaus to have a fraud alert placed on your record. Step 3: Join in any class action lawsuits filed against Sony. What is wrong with this one?
Cookyman Posted April 26, 2011 Posted April 26, 2011 Answers to your questions. Update on PSN Service Outages Q.1 When did you realise the system had been intruded? We discovered between April 17 and April 19 there was an illegal and unauthorized intrusion into our network. Q.2 How did you know that the system was intruded? We watch for any issues that may be raised with respect to security and monitor for such issues both internally and externally. Q.3 What is the main reason to this problem? Which parts of the system were vulnerable to the intrusion? We are currently conducting a thorough investigation of the situation. Since this is an overall security related issue, we will not comment further on this case. Q.4 What action did you take (are you taking)? Is there any possibility of further unauthorized access? As soon as we learned of this issue, 1) we temporarily turned off PlayStation Network and Qriocity services in order to conduct a thorough investigation and to verify the smooth and secure operation of our network services, 2) we have also engaged an outside, recognized security firm to conduct a full and complete investigation into what happened, and 3) quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information. Q.5 How many were affected? How many per each region? What is the latest status of PlayStation Network registered account/ operating countries. Our investigation indicates that all PlayStation Network/ Qriocity accounts may have been affected. Q.6 Does that mean all users’ information was compromised? Tell us more in details of what personal information leaked. In terms of possibility, yes. We believe that an unauthorized person has obtained the following information that you provided: name, address (city, state/province, zip or postal code), country, email address, birthdate, PlayStation Network/Qriocity password, login, password security answers, and handle/PSN online ID. It is also possible that your profile data may have been obtained, including purchase history and billing address (city, state/province, zip or postal code). If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. If you have provided your credit card data through PlayStation Network or Qriocity, it is possible that your credit card number (excluding security code) and expiration date may also have been obtained. Q.7 Have you notified those users? We are sending out e-mails directly to these users to their e-mail address registered on the PS Network accounts. Also, we have posted web notices, and additional necessary procedures have been followed by each region. Q.8 Have you received reports or claims that their PSN ID information/ credit card had been used improperly? Not at this point in time. Q.9 I want to know if my account has been affected. To protect against possible identity theft or other financial loss, we encourage you to remain vigilant to review your account statements and to monitor your credit reports. Additionally, if you use the same user name or password for your PlayStation Network or Qriocity service account for other unrelated services or accounts, we strongly recommend that you change them. When the PlayStation Network and Qriocity services are back on line, we also strongly recommend that you log on to change your password. For your security, we encourage you to be especially aware of email, telephone, postal mail or other scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. Q.10 What should I do to prevent any unauthorized use of my (credit card) personal information? For your security, we encourage you to be especially aware of email, telephone, postal mail or other scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. Additionally, if you use the same user name or password for your PlayStation Network or Qriocity service account for other unrelated services or accounts, we strongly recommend that you change them. When the PlayStation Network and Qriocity services are back on line, we also strongly recommend that you log on to change your password. To protect against possible identity theft or other financial loss, we encourage you to remain vigilant to review your account statements and to monitor your credit reports. Q.11 Since when have PSN/Qriocity become unavailable and in which region? PSN/Qriocity services have not been available since April 20 (US time) in all regions. Q.12 How come it is taking so much time to resume the service? We are taking the investigation seriously. We decided to keep the service down to allow us to conduct a thorough investigation and verify smooth operation of our network services. Q.13 How serious is this? Have the hackers broken the security on PSN/Qriocity? Are you taking necessary measures to prevent such outage happening in the future? Since this is an overall security related issue, we will not comment further on this case but we are working to restore and maintain the services, including countermeasures against future intrusions. Q.14 When will the service resume? We are taking the investigation seriously. We will keep the service down to allow us to conduct a thorough investigation and verify smooth operation of our network services but are working hard to resume the services as soon as we can be reasonably assured security concerns are addressed. Q.15 Seems like SOE service was also not available/ suffering outage. Is this true? Is this due to the same reason as the PSN/Qriocity outage? SOE's service is available although a service interruption due to an external attack did occur. A thorough investigation is ongoing. Q.16 I want my money back (subscription fee, content) since the PSN/Qriocity was not available. When the full services are restored and the length of the outage is known, we will assess the correct course of action. Q.17 There seems to be some games that cannot be played even offline? Depending on the game titles, but mainly PSN games, some may require access to PSN for trophy sync, security check, etc.
flameboy Posted April 26, 2011 Posted April 26, 2011 I like how US customers get this credit advice at the end of their statement on who they can contact but us EUer's don't get any such treatment... It's a proper mess to be fair and there are gonna be a ton of people expecting blood for this.
Cookyman Posted April 26, 2011 Posted April 26, 2011 (edited) I like how US customers get this credit advice at the end of their statement on who they can contact but us EUer's don't get any such treatment... It's a proper mess to be fair and there are gonna be a ton of people expecting blood for this. Country Customer Support Africa [email protected] Australia 1-300 365-911 Austria 0820 44 45 40 Belgium 011 516 406 Bulgaria [email protected] Croatia [email protected] Cyprus 22352282 Czech Republic 222 864 199 Denmark 90137013 Estonia 6543484 Finland 600411911 France 0820 31 32 33 Germany 01805 766 977 Greece 801 11 92000 Hungary 1 814 4800 Iceland 591- 5100 India 1800-103-7799 Ireland 0818 365065 Israel 09-9711700 Italy 199 116 266 Latvia 67046049 Lithuania 37338655 Luxembourg 0820 31 32 33 Malta 234 360 00 Middle East - All [email protected] Netherlands 0495 574 817 New Zealand 09 415 2447 Norway 82068322 Poland 0 801 230 000 Portugal 707 23 23 10 Romania [email protected] Russia 8-800-200-76-67 Slovakia 232 112 209 Slovenia 1 510 31 30 South Africa 0861 773783 Spain 902 102 102 Sweden 9002033075 Switzerland 0848 84 00 85 Turkey [email protected] UK 0844 736 0595 Edited April 26, 2011 by Cookyman
Jon Posted April 26, 2011 Posted April 26, 2011 Ah, I see the timeline is on the US statement. Why did they feel the need to omit that from the European one? Especially when you consider most people only care about knowing roughly when it will return. Sod's low they'll return the shitty Qriocity that no one actually uses and leave the PSN until the end of the week period.
Pit-Jr Posted April 26, 2011 Posted April 26, 2011 This whole thing just solidifies why hackers are just as despicable as pirates
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