Bitching about work, i'll join in. I do feel sorry for y'all.
First 4 months was crap. Talking to absolute morons day in and out was crap. Management were a complete waste of space, whatever they said for us to do was contradicted with other things they said. For example, you can't go on break or go home 1 minute before time, but were expected to take a call if it came through at break/home time. And, if you followed the rules and guidance on call handling, they failed you on quality. Even though they told you to follow guidance and rules on call handling.
They didn't know what was going to happen to us past September, and we wern't told until 2 days before what was going to be the end of the month. Organisation is crap, no-one knows anything or tells us anything until the last minute. No wonder people are leaving every week.
Now on the taxes side, it is a lot better and i enjoy it a lot more.