Harsh dude, you'll get there one day.
Had a pretty lousy day. Not only did i have an apprasal on my job today (i'll come back to this), but i had 2 calls one after the other and both customers b**ched at me.
Basically, one wanted some credits. After i did the necessary, i said they wern't entitled to it. They had a go at me, demanded a form to get the credits themselves. I said they'd be committing fraud if they lied about what they are earning, and i got a report against me for that. Pity, can't prove i was the operator. Left no trace on the system, so a shame really on their behalf.
Next call, lasted 1 hour 5 minutes. All because someone didn't do their job right. I didn't need that at 6pm at all, and it put me in a sh***y mood for the rest of the shift. Even had to call them back, which made things worse for me.
And then with my appraisal, they picked my 3 worst calls in my first week and asked me to give my opinion on them. What kind of appraisal is that, i didn't know what i was doing in the first week at all, so that wasn't much help. Also got a ribbing for taking too many breaks, and for going over my breaks. Well, if all 3 clocks in the office (PC, wall and phone) read different, which do you go on??.
They want to say it is unfair that because i was 30 seconds late from a break on other advisors. I say it is unfair when you take 3/4 of the advisors on the same break, leaving a 1/4 on the phones taking calls from angry customers.
I give up sometimes, and the bonus is that i get tomorrow off work.