It's been commonly known that it was a software issue and not a server issue for some time, Evolution have been very open about it. The Beta testing did not throw up any of these software issues so they only came to light once customers logged on and the whole thing went kaput!
I kind of feel sorry for Evolution as they are working their arses off trying to fix this and when they update on Facebook get nothing but abuse.
It's disappointing but it will get fixed and there's a shit ton of games coming out to keep you busy, despite the fact it's not working 100% I've been playing the crap out of it.