WHAT THE FLAMING F*CK?
Basically, I placed an order for an M3 Simply + a 1 GB MicroSD from Divineo.co.uk. After watching the site for the week to see if the stock status changes, nothing happens, so I decide to email them to find out if they know anything.
A very polite letter with a hint of disappointment at the lack of communication. Still, reasonable.
I get a reply about 20 minutes later.
Now, if you check the website it says that they'll have stock in 10 days. Not, in fact, preorder (Which is a seperate stock status altogether). At this point I'm really confused and not sure if the Customer Services guy has made a mistake or if the website is wrong. So I email them back to ask them:
Still not bad right? Unreasonable? I simply want to know if they made a mistake.
I go away and come back a couple of hours later, only to find an email in my inbox from Divineo. I think "Ah, great, I'll finally get to the bottom of this." Naturally, this wasn't the case..
Wait, wait. I'm asking you questions about the service and you CANCEL my order for it?! Brilliant - Not only do I have to reorder my product but now I also have to queue up on the website from the back of the queue, so to speak. It's possible I won't get it for 3-4 weeks or whatever.
Basically, can they even do this? It's made me as a customer disgusted with their service as not once did I ask them to cancel my order.
Discuss!