Eenuh Posted August 23, 2010 Share Posted August 23, 2010 Ok, so Jim has this problem with his phone and it's driving him crazy. Basically the phone tells him his memory is full when he's trying to take a picture, except there are actually no pictures on his phone. All photos have been deleted, as well as his messages, yet it still says his memory is full. We found a video that explains how to delete stuff using command prompt on Windows, but we couldn't get it to work for us. So now our question is, how can we reformat the phone without Jim losing all his contact details? All we want to get rid of is the picture information that's apparently still hidden on there somewhere. Thanks! Link to comment Share on other sites More sharing options...
Platty Posted August 23, 2010 Share Posted August 23, 2010 (edited) You need reflash the software/firmware on the phone. Does he have the cable to plug it into a PC? If so go to Sony Ericssons website and they have all the downloads you need. Had to do it on my C905 a few months back as for some reason a lot of the apps stopped working, Simple ones like calculator. Be careful though, it will return the phone to factory settings so get off anything you want to keep. As I'm so kind here's a link for the latest software for that model: http://www.sonyericsson.com/cws/support/softwaredownloads/detailed/updateservice/k800i?cc=gb&lc=en Enjoy and good luck! p.s always check the manufacturers website first. They'll usually have solutions to your problems. Edited August 23, 2010 by Platty Link to comment Share on other sites More sharing options...
Eenuh Posted August 23, 2010 Author Share Posted August 23, 2010 How exactly do you save all the stuff you want to keep though? Mostly just phone numbers/contacts. We wanted to reformat the phone (by plugging it into a PC) but were afraid of losing everything! Link to comment Share on other sites More sharing options...
MadDog Posted August 24, 2010 Share Posted August 24, 2010 Does it have a memory card? If so, there might be an option in the contacts part that allows you to copy them to memory card. Link to comment Share on other sites More sharing options...
Shorty Posted August 24, 2010 Share Posted August 24, 2010 Store your contacts on the SIM card.... Link to comment Share on other sites More sharing options...
Wesley Posted August 24, 2010 Share Posted August 24, 2010 Shorty hit it on the head. I used to have the K800i and when I reset it I would just save the contacts to the SIM each time. Link to comment Share on other sites More sharing options...
Eenuh Posted August 24, 2010 Author Share Posted August 24, 2010 I thought they were saved on there automatically (guess not then). But we weren't sure if we should keep it in the phone or not, in case that gets deleted too? But if we take it out the phone won't work/do anything anyway. We're phone noobs... Link to comment Share on other sites More sharing options...
Wesley Posted August 24, 2010 Share Posted August 24, 2010 It depends what the settings are if they're saved to SIM or phone. One way to check is to just take out the SIM and see if your contacts are still on the phone. There was a simple option on the contacts options I think... or maybe on the actual contact you could switch to where it was stored. Also, you can put 10 text messages onto your SIM too. Link to comment Share on other sites More sharing options...
Eenuh Posted August 24, 2010 Author Share Posted August 24, 2010 Thing is if we took out the SIM card the phone simply wouldn't work. All you could do was watch some demo. =P Jim transferred his contacts to his SIM card now (after having to delete quite a few cause they wouldn't fit on haha). I think he might try resetting his phone tonight, after he's gotten home again and transferred his songs etc. Thanks for the help so far people. =) Link to comment Share on other sites More sharing options...
Fierce_LiNk Posted August 24, 2010 Share Posted August 24, 2010 Thanks Ine and guys for the help. She's pretty much done all the talking for me, whilst I've been travelling home today, hehe. Yeah, I took the simcard out and turned the phone on, but could only view a demo. I couldn't actually use the phone at all, not even with the USB cable plugged in. I've saved my contacts to the simcard, but I'm a tiny bit worried that they may get erased if I'm fiddling with formatting and stuff. I'm knackered tonight, so I'll give it a try tomorrow. Thanks for all your help. Link to comment Share on other sites More sharing options...
Wesley Posted August 25, 2010 Share Posted August 25, 2010 If you've got a USB cable then you should be able to just transfer your contacts to your PC. Link to comment Share on other sites More sharing options...
Fierce_LiNk Posted August 25, 2010 Share Posted August 25, 2010 If you've got a USB cable then you should be able to just transfer your contacts to your PC. I didn't seem to have the option to do that... I had the option to transfer my photos, videos, and stuff to do with bookmarks/internet stuff. But didn't see a thing about contacts. I know I can bluetooth them over, but my laptop doesn't have that option. Link to comment Share on other sites More sharing options...
Shorty Posted August 30, 2010 Share Posted August 30, 2010 You could buy a bluetooth dongle, they're stupidly cheap http://www.amazon.co.uk/gp/product/B0013BFQUE/ref=nosim/?tag=hotukdeals-21 Link to comment Share on other sites More sharing options...
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