MindFreak Posted May 19, 2008 Posted May 19, 2008 I want to send an email to Play.com regarding some problems they have. I have several times received an item where the disc was not securely stuck in its socket, which has resulted in some minor scratches, and I want Play.com to know that, however, I cannot find an email address to them on the site, so I was wondering if any of you know it or anything?
Caris Posted May 19, 2008 Posted May 19, 2008 Ring there customer service number, it should be at the bottom of there site.
Android18a Posted May 19, 2008 Posted May 19, 2008 I've had it a few times, from multiple stores, where your disc isn't in right. Ultimately, it's not the website/shop's fault if the product is still sealed when you get it. They've not removed the disc themselves, and can't really be held accountable. Better to contact the publisher of the game/dvd/cd about a replacement if it's scratched beyond use.
Cube Posted May 19, 2008 Posted May 19, 2008 There's options in "View order history" for returning items. http://www.play.com/HOME/HOME/6-/Help.html?page=retn
Tales Posted May 19, 2008 Posted May 19, 2008 Play's customer service is horrible. I get nothing but copy-paste answer from them. On the other hand, Amazon is awesome, they throw money at you for the smallest complaint.
MindFreak Posted May 19, 2008 Author Posted May 19, 2008 Ultimately, it's not the website/shop's fault if the product is still sealed when you get it. They've not removed the disc themselves, and can't really be held accountable. Better to contact the publisher of the game/dvd/cd about a replacement if it's scratched beyond use. Yah, I know, but I thought that Play.com could contact the publisher. Oh well. The disc is fine, nothing but minor scratches. Play's customer service is horrible. I get nothing but copy-paste answer from them. On the other hand, Amazon is awesome, they throw money at you for the smallest complaint. I wouldn't say it's horrible, they do give refunds and new articles and whatnot. Thanks anyway, guys.
Recommended Posts