MindFreak Posted May 19, 2008 Share Posted May 19, 2008 I want to send an email to Play.com regarding some problems they have. I have several times received an item where the disc was not securely stuck in its socket, which has resulted in some minor scratches, and I want Play.com to know that, however, I cannot find an email address to them on the site, so I was wondering if any of you know it or anything? Link to comment Share on other sites More sharing options...
Caris Posted May 19, 2008 Share Posted May 19, 2008 Ring there customer service number, it should be at the bottom of there site. Link to comment Share on other sites More sharing options...
Android18a Posted May 19, 2008 Share Posted May 19, 2008 I've had it a few times, from multiple stores, where your disc isn't in right. Ultimately, it's not the website/shop's fault if the product is still sealed when you get it. They've not removed the disc themselves, and can't really be held accountable. Better to contact the publisher of the game/dvd/cd about a replacement if it's scratched beyond use. Link to comment Share on other sites More sharing options...
Cube Posted May 19, 2008 Share Posted May 19, 2008 There's options in "View order history" for returning items. http://www.play.com/HOME/HOME/6-/Help.html?page=retn Link to comment Share on other sites More sharing options...
Tales Posted May 19, 2008 Share Posted May 19, 2008 Play's customer service is horrible. I get nothing but copy-paste answer from them. On the other hand, Amazon is awesome, they throw money at you for the smallest complaint. Link to comment Share on other sites More sharing options...
MindFreak Posted May 19, 2008 Author Share Posted May 19, 2008 Ultimately, it's not the website/shop's fault if the product is still sealed when you get it. They've not removed the disc themselves, and can't really be held accountable. Better to contact the publisher of the game/dvd/cd about a replacement if it's scratched beyond use. Yah, I know, but I thought that Play.com could contact the publisher. Oh well. The disc is fine, nothing but minor scratches. Play's customer service is horrible. I get nothing but copy-paste answer from them. On the other hand, Amazon is awesome, they throw money at you for the smallest complaint. I wouldn't say it's horrible, they do give refunds and new articles and whatnot. Thanks anyway, guys. Link to comment Share on other sites More sharing options...
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