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Ranting, shouting, screaming and kicking.


nightwolf

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So I've had a bit of a few bad weeks and thought that perhaps, whilst we do have the 'bad stuff' thread. We don't really have a place to vent.

 

Well, I know I don't, I'm trying not to vent to friends because its awful to whine and moan about something especially if its bad and you're doing it a lot. So why not here?

 

For me, today, its a few different things:

 

1. Heating system

2. Work colleagues

3. Future

 

My house, in Cambridge, is rather nice, well its good. Its one of the best places I've rented in fact. I get two rooms to myself and the rest of the house is nice and usually tidy.

 

But recently, especially as its got colder, I've gotten annoyed. We have a really old heating system that doesn't really heat up any part of the house and I'm always bloody cold when its even remotely below 15 degrees out.

 

Thankfully my landlady said about changing it a few months ago and we had people round, we needed it changed before it got cold as if our current system breaks there's no way of repairing it.

 

Fine.

 

But its now cold, its going to get colder and there's no real change in our heating system at all. This wouldn't be such an issue if it weren't for the fact that it takes at least 24 hours to sort out, so will more than likely take the guy/girl two days to sort. With no heating and no hot water.

 

Joy. I've had to send a reminder, because if our heating does blow up between now and when it gets warm again, we're screwed.

 

-.-

 

So what's bugging you right now? Not necessarily a bad day, but something that's been bothering you recently and you feel all:

 

gknjrfndbgbnrhijgb rpihan gvjmd vh eawij

 

Other stuff, I'll mention another time.

 

 

:sad:

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For me, it's just people at work. I just don't understand how people have the audacity to be so bloody rude! They see me picking up shit and tidying it up and they still chuck it everywhere and you just feel like shouting at them or saying "So would it be okay for me to come into your house and start chucking your things on the floor and expect you to clean them up after me? No, it wouldn't, so what possesses you to think it's okay to do it here?!"

 

And don't even get me started on the people who just outright blank you after saying hello! Oh my God! I say hello to them and they shoot me dirty looks and a lot of the time, I have to physically bite my tongue to stop me from saying something but it's like "Were you DRAGGED up? You're a 50 year old, where the hell is your manners at?". If someone nods at me or says hello to me, I do it back unless I seriously dislike you and even then, I'd still pay a little courtesy by just nodding and walking on. These people just have no idea.

 

Then there's the charity pushers who can be so rude. I don't mind the people who come up to you and ask you because I just politely decline or sometimes I'd just have a conversation about different shit but when they either get nasty or just more or less get on top of you and invade your personal space, it's just rude and impolite. I get that their job is hard and shit but you're like "Even prostitutes don't get this close at the time they meet their clients, why are you climbing all over me for?!". You all know how me and charity pushers get on, haha.

 

Ugh, bad manners just really get to me. There's just no need for it the majority of the time!

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@nightwolf stock up on blankets and onesies from Primark and you won't have to worry about heating :D

 

My dad is disappointed in me for dropping out of university and only having a part time job while the rest of his family's kids are all doing well for their selves. Maybe I should show him my N-Europe Mario Kart league score...

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To elaborate on my earlier post.

 

So this week is enrolment week, which is always intense (although as a whole it seems to be going quite smoothly, thankfully). In the last five days I have done 52 hours. During the last three days (i.e. the actual working week when I'm hopping between the enrolment centre and my job) I have helped out for about 15 hours in the enrolment centre. My two colleagues mean while have helped out for 1 hour and 2 hours.

 

Now with this in mind, in the last three days I have closed 60 helpdesk calls (as well as ad-hoc emailed requests, issues that came up in the enrolment centre and on-the-spot requests). They have closed 6 and 18 respectively. This week I have both surpassed one of them who has been there for four years in terms of closed calls (think I surpassed the other who started 3 weeks before me within the first month or two), and closed 1500 in total (I've been there 13 months).

 

Yesterday they had both vanished and one of their phones called so I picked it up. Someone he 'helped' but gave them access to the wrong things, so I fixed that. Then as I finished that the other one's phone rang so I picked that up and again fixed a mistake she had made. Also, she put a call to a different team (basically 2nd line support for big system issues) which a) we should do and b) I showed her how to do it the day before.

 

Since going part-time (Mon & Tues) three months ago, every Monday I've come in to about 30 calls that haven't even been assigned. And when I start looking into them to fix them, I can tell (i.e. looking at audit records) that they've looked at it, can't be bothered/don't know how to fix it and thus ignored it. On Thursday a call was raised highlighting a moderately serious issue that affected enrolment, which we discovered on Saturday. If they'd at least bothered to pass on the call (which in that case they should have), it wouldn't have occurred.

 

I've moaned about this to my line managers a few time but the joys of the public sector - nobody is willing to rock the boat as there is such a safety net that it's almost pointless. Realised earlier that I can give my line manager access to view helpdesk related stats, see how many calls are left unassigned etc. It won't do anything really, but at least it's something then.

 

My line manager did ask me on Sunday if I'd take our team leader post that never got filled when it was advertised a year ago. I don't want to (as I want to stay two days a week), but part of me wants to just so I can lay the fuck into these dipshits.

 

To cheer myself up though I just calculated how much money I'll be getting extra because of this overtime. As my contract is 17.5 hours a week, anything I do over that will be considered overtime (and the Sunday overtime will be at a higher rate, although no one is sure what). As I'll end up doing over 50 hours overtime...roll on the end of October.

 

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