Posted August 31, 2013 We just got Virgin fibre optic in the house. I can access the internet fine (on both XP and 7, both 2G and 5G), but my housemate (on Vista) can't get on. He just gets stuck with the "Unidentified network" status, which keeps periodically trying to identify, only to fail. I've thought about adding the IP settings manually, rather than letting the computer obtain them automatically, but don't know where to find them. Any ideas? I've tried resetting the adpater, and unticking IPv6, but to no avail. Here's his IP config: Microsoft Windows [Version 6.0.6002] Copyright © 2006 Microsoft Corporation. All rights reserved. C:\Users\Kieran>ipconfig /all Windows IP Configuration Host Name . . . . . . . . . . . . : Kieran-PC Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Broadcom NetLink Fast Ethernet Physical Address. . . . . . . . . : 00-1E-EC-49-40-14 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Wireless LAN adapter Wireless Network Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter Physical Address. . . . . . . . . : 00-1F-E1-2D-0F-76 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::2d7b:22dc:3880:de9f%10(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.0.6(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : 31 August 2013 19:16:34 Lease Expires . . . . . . . . . . : 01 September 2013 19:16:34 Default Gateway . . . . . . . . . : 192.168.0.1 DHCP Server . . . . . . . . . . . : 192.168.0.1 DHCPv6 IAID . . . . . . . . . . . : 268441982 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-02-05-AC-2F-00-1E-EC-49-40-14 DNS Servers . . . . . . . . . . . : 192.168.0.1 NetBIOS over Tcpip. . . . . . . . : Enabled Tunnel adapter Local Area Connection* 6: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.{D93B7117-DB45-464F-A77C-B92CBC76C 3E0} Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 7: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : 6TO4 Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 12: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 02-00-54-55-4E-01 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 13: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.{9CB379E2-07E9-49D2-B66B-1F69FB0AB 131} Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes IP routing is also disabled, could that be it? Any help would be greatly appreciated. Share this post Link to post Share on other sites
Posted September 10, 2013 Did you ever manage to find any sort of solution to this? Not happening to me but I'm curious. Does it work wired, or with a usb wireless adapter? I know my mate recently had internet issues, and I think we concluded something was probably up with his wireless adapter(he wasn't getting leased a proper local IP, and it still wouldn't connect even if I booted into linux) - it's not quite the same as this though. Share this post Link to post Share on other sites
Posted September 10, 2013 It works wired. Not tried with USB though. No it's still not been resolved. Share this post Link to post Share on other sites
Posted September 10, 2013 (edited) It works wired. Not tried with USB though. No it's still not been resolved. I'd say def try a usb dongle if you can get your hands on one. It's one of those frustrating tech things you can't explain/fix, spend ages on, then end up deciding on through process of elimination. What I'd recommend before that is try, if you're familiar, a livecd/usb boot into linux and see if it still doesn't work. I tend to use that a meter for hardware vs software/driver/BLOODYWINDOWS issues. Annoyingly when I went round to attempt to fix my less than tech savvy friend's(so much so he once believed I made up the term tech savvy) laptop he actually suggested early on could it be the adapter because he'd dropped the laptop once; but I refused to accept that on face value. One thing we DID find...it worked when you literally stood right next to the router and rebooted everything; so I imagine it might have been a shitty antenna. Though again his was slightly different cos it didn't even lease a proper local IP(did a 169.254.x.x sorta thing) - went back with a usb dongle 2 days later and all was well using that, so he just popped sub twenty for one and his problems were all over. until something completely different broke a few weeks later and i turned to the final solution Edited September 10, 2013 by Rummy Share this post Link to post Share on other sites
Posted September 11, 2013 How old is his laptop and did you get a new wifi router when you got the line upgrade? Sounds like a problem one of my cousins had with his laptop in my house. Was after I got a new router and set it to broadcast on 802.11n (the newer standard) as all my devices were compatable. His laptop wasn't working right, showing similar issue as your mates. (though he was getting an APIPA IP address, 169.254.xxx.xxx), your mate seems to be getting an IP address fine though but still can't connect.(192.168.0.6 from your OP... is 192.168.0.1 the correct IP address of the router?) Anyway with my cousin, I switched settings on my router to broadcast in both 802.11n and 802.11g and his Laptop started working... so try check those settings. Maybe his laptop has an older Wifi card that only works on g and maybe the router is broadcasting on n? Share this post Link to post Share on other sites
Posted September 23, 2013 There's this horrible thing with Windows 7 and 8 where if they can't ping the gateway address (probably ARP reply actually) then you can't set the network type to Home or Office, just forced to keep it as Public. This completely fucks almost anything that you want to do apart from going on the net as it imposes a whole bunch of firewall rules that don't go away even if you turn your firewall off. It might be something similar... go into network and sharing centre. In the middle of the screen and slightly to the left there should be a link to select and change the network type: If you can't click it, then it can't detect the gateway. You're not doing something daft like VLANing your network are you? Share this post Link to post Share on other sites
