Play.com help?

[Paj!]

I didn't know where to put this, or if it deserved it's own thread, but I was wondering if anyone could help.

 

I ordered a CD (in stock) from Play.com on monday evening. On Tuesday morning I received an e-mail saying that there had been a problem/the back had declined it, and to reveiw my details in case. Did so (thought it might be something to do with the bank currently getting me a new pin code? Dunno), and re-entered my details again. And...it's been "processing" since then. No confirmation e-mails, or the opposite.

 

What I want to know is, how do I cancel it? I think it might be permanently stuck in limbo, and I want this CD! I may as well just go buy it in a shop..but now it's "ordered" I don't want to buy it twice. Anyone know what to do?

[Emerald Emblem]

Contact Play.com to either cancel the order or get confirmation of whats happened.

[Wesley]

Yeah just... phone up.

 

Are you that socially "fumbly"?

 

I think you need a carer.

 

I will care for you.

 

Look after you.

 

Bathe you.

[Paj!]

Bathe me in your light.

 

Yeah. I just remembered I could e-mail them/phone them. I somehow assumed that the FAQ was the be-all and end-all.

 

Thank you for teaching me.

 

Close the fucking thread, I'm humiliated.

[nightwolf]

Contact Play.com to either cancel the order or get confirmation of whats happened.

 

This, ring them

 

I had a problem a while back when I bought a external harddrive, they didn't accept my details, but then it was sent to me.

 

I called and told them to cancel, it was already sent so I just sent it back and got the postage.