UziT Posted November 29, 2007 Posted November 29, 2007 Guys, all of a sudden me Wii has started to crash/freeze on me. I tryed it with Wii Sports/Zelda/Resi and it still happens. I bought it online from GAME in like May this year. Shall I just take it back to GAME in town with the invoice I got through e-mail? Thanks!
flameboy Posted November 29, 2007 Posted November 29, 2007 I don't think GAME stores will take back online orders. It is still under warranty just about I say send it back to Nintendo. Does it make a buzzing noise when it freezes thats what happened to mine and they replace it in 5 days.
UziT Posted November 29, 2007 Author Posted November 29, 2007 I don't think GAME stores will take back online orders. It is still under warranty just about I say send it back to Nintendo. Does it make a buzzing noise when it freezes thats what happened to mine and they replace it in 5 days. Yea it makes a buzzing noise. I checked online on there site that they can exchange if faulty under a year.
flameboy Posted November 29, 2007 Posted November 29, 2007 Yeah the buzzing noise is the same then. Defo get it replaced, dont hope it goes away cos it never does!
UziT Posted November 29, 2007 Author Posted November 29, 2007 Going there straight after work at 4:30, got my Wii packed up already just gota pick it up! First my 360 now this....*sobs*
Din Posted November 29, 2007 Posted November 29, 2007 Mine froze the other day whilst I was playing Mario Galaxy. It's never happened before or since. Fingers crossed it never happens again.
Tellyn Posted November 29, 2007 Posted November 29, 2007 Give it a coat. Mine's a launch console and has been perfect, apart from the Internet Channel crashes (which I heard is normal) and a case where my sister was playing MySims and it needed to be fully turned off due to a crash. Not happened since.
Kurtle Squad Posted November 29, 2007 Posted November 29, 2007 I don't think GAME stores will take back online orders. It is still under warranty just about I say send it back to Nintendo. Does it make a buzzing noise when it freezes thats what happened to mine and they replace it in 5 days. They do....My mate did it with his 360.
UziT Posted November 29, 2007 Author Posted November 29, 2007 Well I went they go, If we could we would but we cant.....no Wii's in stock *shock horror omfg* so they go contact hour head office and from the next batch of Wii's we will send you a replacement...*sigh*.
steggy Posted November 30, 2007 Posted November 30, 2007 Well I went they go, If we could we would but we cant.....no Wii's in stock *shock horror omfg* so they go contact hour head office and from the next batch of Wii's we will send you a replacement...*sigh*. Better off going through nintendo. They'll send you a paid postage label either via email or through the post. Then you just need to take it to a post office packaged up, I just stuck mine in a jiffy bag and it's come back fine. Took longer for me to find the time to go to the post office than it did for them to send it back to me. They did warn me that they had a turn around of upto 20 working days, but I'm pretty sure it was less than 10.
Strange Cookie Posted November 30, 2007 Posted November 30, 2007 I fear no console is completely free of crashes, and it seems bad luck has fallen upon your back. It's still under guarantee, so Nintendo should, nay, has to help you. I just hope you still have the receipt, or something that proves the day of purchase? Anyways, a call to Nintendo's Custumor Service is in order. And good luck.
Japjer Posted November 30, 2007 Posted November 30, 2007 I thought my wii crashed once, the screen went black all of a sudden. It was my brother trying to synchronise his remote with the on/off button...:P
flameboy Posted November 30, 2007 Posted November 30, 2007 Better off going through nintendo. They'll send you a paid postage label either via email or through the post. Then you just need to take it to a post office packaged up, I just stuck mine in a jiffy bag and it's come back fine. Took longer for me to find the time to go to the post office than it did for them to send it back to me. They did warn me that they had a turn around of upto 20 working days, but I'm pretty sure it was less than 10. If you kick up enough of a fuss they send a courier out that day, thats what they did with me and it took just 5 days to be back with me.
UziT Posted November 30, 2007 Author Posted November 30, 2007 Word. I've phoned them up and they will be sending me the prepaid goodness for my Wii! Thanks guys
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