flameboy Posted April 26, 2011 Posted April 26, 2011 Country Customer Support Africa [email protected] Australia 1-300 365-911 Austria 0820 44 45 40 Belgium 011 516 406 Bulgaria [email protected] Croatia [email protected] Cyprus 22352282 Czech Republic 222 864 199 Denmark 90137013 Estonia 6543484 Finland 600411911 France 0820 31 32 33 Germany 01805 766 977 Greece 801 11 92000 Hungary 1 814 4800 Iceland 591- 5100 India 1800-103-7799 Ireland 0818 365065 Israel 09-9711700 Italy 199 116 266 Latvia 67046049 Lithuania 37338655 Luxembourg 0820 31 32 33 Malta 234 360 00 Middle East - All [email protected] Netherlands 0495 574 817 New Zealand 09 415 2447 Norway 82068322 Poland 0 801 230 000 Portugal 707 23 23 10 Romania [email protected] Russia 8-800-200-76-67 Slovakia 232 112 209 Slovenia 1 510 31 30 South Africa 0861 773783 Spain 902 102 102 Sweden 9002033075 Switzerland 0848 84 00 85 Turkey [email protected] UK 0844 736 0595 No I meant about the credit check bureau to contact or whatever...
Ike Posted April 26, 2011 Posted April 26, 2011 Ehh, guess it's a good job I removed my CC info a couple of weeks back providing it does completely remove my info and Sony simply don't just "deactivate" it.
Cookyman Posted April 26, 2011 Posted April 26, 2011 This whole thing just solidifies why hackers are just as despicable as pirates Couldn't agree more.
flameboy Posted April 26, 2011 Posted April 26, 2011 Ah, I see the timeline is on the US statement. Why did they feel the need to omit that from the European one? Especially when you consider most people only care about knowing roughly when it will return. Sod's low they'll return the shitty Qriocity that no one actually uses and leave the PSN until the end of the week period. Through a bit more reading it seems the european one may have been brought down as a precaution or as a result of the US being hacked....so it could be working to different timescale? I have to say they should have come out and admit this earlier? Sure they were trying to save face but I think they must have known for a while, to leave people not knowing for 6 days if their stuff has been hacked sucks.
Cookyman Posted April 26, 2011 Posted April 26, 2011 No I meant about the credit check bureau to contact or whatever... Sorry dude thats all the info I could find.
Jon Posted April 26, 2011 Posted April 26, 2011 They seem to be supplying different information to different regions. Although it doesn't deny it on the US site, it does state that there is no evidence to suggest that any Credit Card information has been leaked. Perhaps it's just how I read it but it came across on the Euro one like it had. It's not a major problem though as you're protected with your Credit Card against fraud and unauthorised purchases etc.
flameboy Posted April 26, 2011 Posted April 26, 2011 They seem to be supplying different information to different regions. Although it doesn't deny it on the US site, it does state that there is no evidence to suggest that any Credit Card information has been leaked. Perhaps it's just how I read it but it came across on the Euro one like it had. It's not a major problem though as you're protected with your Credit Card against fraud and unauthorised purchases etc. hmmmm not with debit cards though to the same extent...which is what I have linked to my account...
Jon Posted April 26, 2011 Posted April 26, 2011 hmmmm not with debit cards though to the same extent...which is what I have linked to my account... Yeah, me too. Although, the banks will normally sort you out. It just takes a lot longer than with a credit card to get any money recouped.
flameboy Posted April 26, 2011 Posted April 26, 2011 Yeah, me too. Although, the banks will normally sort you out. It just takes a lot longer than with a credit card to get any money recouped. yeah...I am contemplating cancelling it to be honest. If your bank admitted such a breach they would reissue you a card straight away...its happened once with me and Natwest who lost card numbers and expiry dates data...
Cookyman Posted April 26, 2011 Posted April 26, 2011 More NeoGaf quotes: PSN cards #1 on Amazon coming soon. Can you even imagine informing the insurance carrier? Oh hi, turns out we had a data breach... all 75,000,000 accounts.... in 40 different countries. Sweet Jesus. Haha can't even remember my PSN password =P. and my favourite Tweet so far. PlayStation: They only stole everything.
flameboy Posted April 26, 2011 Posted April 26, 2011 lol surely that Playstation: They only stole everything will appear as a JPG/animated GIF some time.
Dante Posted April 26, 2011 Posted April 26, 2011 Sony's failure to report data breach incurs CT Senator Blumenthal's wrath. Connecticut Senator Richard Blumenthal is "demanding answers" about why Sony Computer Entertainment of America failed to inform customers of the data breach of the PlayStation Network on April 20. "When a data breach occurs, it is essential that customers be immediately notified about whether and to what extent their personal and financial information has been compromised," Blumenthal said in a release. "Compounding this concern is the troubling lack of notification from Sony about the nature of the data breach." Of course, Sony just issued a statement that it says will be emailed to "all of our registered account holders" but, as we noted in our post, it's been nearly six days since the "intrusion" first took place. Blumenthal elaborated, "Although the breach occurred nearly a week ago, Sony has not notified customers of the intrusion, or provided information that is vital to allowing individuals to protect themselves from identity theft, such as informing users whether their personal or financial information may have been compromised." Sen. Blumenthal also sent a letter to SCEA President and CEO Jack Tretton
Cookyman Posted April 26, 2011 Posted April 26, 2011 (edited) When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Now this is a worry - why don't they just reset the passwords? If the hackers login before we do they can change your password! From the BBC PlayStation hacker took user info Sony has warned users of its PlayStation Network that their personal information, including credit card details, may have been stolen. The company said that the data might have fallen into the hands of an "unauthorised person" following a hacking attack on its online service. Access to the network was suspended last Wednesday, but Sony has only now revealed details of what happened. Users are being warned to look out for telephone and e-mail scams. In a statement posted on the official PlayStation blog, Nick Caplin, the company's head of communications for Europe, said: "We have discovered that between April 17 and April 19 2011, certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network". The blog posting lists the personal information that Sony believes has been taken. Name Address (city, state/province, zip or postal code) Country E-mail address Date of birth PlayStation Network/Qriocity passwords and login Handle/PSN online ID Mr Caplin added: "It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained". Credit cards Sony admitted that credit card information, used to purchase games, films and music, may also have been stolen. "While there is no evidence that credit card data was taken at this time, we cannot rule out the possibility," Mr Caplin said. "If you have provided your credit card data through PlayStation Network or Qriocity, to be on the safe side we are advising you that your credit card number (excluding security code) and expiration date may also have been obtained." Sony has not given any indication of how many PlayStation Network users may have had their information taken, but the service has around 70 million members worldwide. 'PR Disaster' The theft of so much detailed customer information would be seen as a "public relations disaster", according to Graham Cluley, senior technology consultant at security firm Sophos. "This is a big one," he told BBC News. "The PlayStation Network is a real consumer product. It is in lots of homes all over the world. "The impact of this could be much greater than your typical internet hack." Mr Cluley warned that, even without credit card details, the information taken was enough to help criminals carry out further attacks on other services. "Some people will use the same passwords on other sites. If I was a hacker right now, I would be taking those e-mail addresses and trying those passwords," he said. Edited April 26, 2011 by Cookyman
flameboy Posted April 26, 2011 Posted April 26, 2011 there seems to be this viewpoint arising that it was just a single hacker this seems to be due to the original wording of the statement more than anything.
Wesley Posted April 26, 2011 Posted April 26, 2011 Oh man... I have no idea what password I was using... Now I'm going to have to changed all sets of passwords.
Vokfets Posted April 26, 2011 Posted April 26, 2011 I'm surprised, the PS3 stuff has been pretty hard to decrypt. It's been out a while now and no-one has managed to crack the stuff they put on videos. They're just simple mp4s with aac audio, I think, but it's not been cracked. I don't have any money anyway so if someone did get my details they'll find they can't take anything out of my account.
The Lillster Posted April 26, 2011 Posted April 26, 2011 (edited) This is interesting: http://forums.sarcasticgamer.com/showpost.php?p=645846&postcount=734 I need to ignore Twitter right now... there are tons of people (and site feeds) spewing ignorance galore... I work at a company that deals with data security... we wish everyone that lost a laptop or left data unencrypted had used our product(s) first. The fact is, NOBODY is impervious to being hacked. It happens all the time to tons of companies. It happens at a much larger scale than the 75M PSN users. Edited April 26, 2011 by The Lillster
Cube Posted April 26, 2011 Posted April 26, 2011 The only people who think it is a just cause probably have no idea what it is all about.
Guy Posted April 27, 2011 Posted April 27, 2011 Did anyone receive an email from Sony about this yet? I know they're being sent out.
Wesley Posted April 27, 2011 Posted April 27, 2011 Nope, no email from them. I also found out that my email registered with PSN is waaaaay old anyway. So I'm not too worried about other accounts getting hacked because it's the wrong email anyway.
Emerald Emblem Posted April 27, 2011 Posted April 27, 2011 At times like this I'm glad I mainly use my PS3 for the single player games.
drahkon Posted April 27, 2011 Posted April 27, 2011 At times like this I'm glad I mainly use my PS3 for the single player games. This. But I also have an account so they (whoever they are) can still get my private data. So relieved that I don't use a credit card, though.
Emerald Emblem Posted April 27, 2011 Posted April 27, 2011 This. But I also have an account so they (whoever they are) can still get my private data. So relieved that I don't use a credit card, though. That's true, I've used my debit card though, my bank account is pretty much empty anyway so hopefully they can't take anything out, still a big concern however.
Jon Posted April 27, 2011 Posted April 27, 2011 Did anyone receive an email from Sony about this yet? I know they're being sent out. Yeah, got it about an hour ago. It's exactly as what is in the their last update on the EU blog. I fail to see why everyone keeps banging on about Sony not telling them a week ago about the breach in personal details, especially in light of Sony only knowing this themselves yesterday. Perhaps they can time travel back a few days and let us know 72 hours earlier and that will make everything peachy.
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